The Logistics Department of Starrate SA is a matter of pride within the company due to the superior levels and speed of service we offer our customers and economies of scale in terms air and sea freight rates.
A major advantage of our Logistics service is that we have direct involvement with freight forwarders in each and every country of origin of Starrate goods.
Due to the fact that we are the largest primary packaging supplier importing sea freight containers and bulk airfreight into sub-Saharan Africa, we have established excellent tracking and delivery systems in which to maintain full knowledge and control of your consignments at all times.
From the placement of an order in production, our Customers are regularly informed of progress, and this is usually done by way of emailed updates and scheduled notification systems. The Company policy instructs that all communications sent to Starrate staff has 24 hour timeline in which to be answered, and so customers are never faced with the frustrating situation of being ignored, not knowing the status of their orders or not updated on the latest ETAs.
The Logistics Division offers a variety of handling and freight services, including air shipments, bulk air shipments, charter cargo planes and jets, full sea shipment services including FCL and LCL cargo, consolidated cargo, as well as road and rail transportation. Additionally, we offer cargo consolidation in the case of a variety of products being ordered. Full export and import clearing can also be provided to customers.
The abovementioned points are some of the services which make Starrate SA Logistics staff an extraordinary team to do business with.